Home        > Login

Kontakt     deutsch     english     francais

Privacy Policy

This is a privacy policy for Lantzerath-Group and its affiliates, represented by the Lantzerath (Schweiz) Holding AG. Our homepage on the Web is located at www.lantzerath.com / www.lantzerath-group.com (this "Site"), posted and effective as of August 31, 2012.


Application of Privacy Policy


Lantzerath-Group (“LaG” / "We" / "Us") is committed to providing you ("you") with a personalized service whilst protecting your privacy. The following policy explains how we may collect information about you and then use it for providing customer support and processing orders. This Privacy Policy is applicable to this Site alone. By accessing and using this Site, you hereby agree to the terms of this Privacy Policy. If you do not agree with this Privacy Policy, please do not use this Site.


Non-Personal Information


Please note that we may provide aggregate statistics about our customers, sales, traffic patterns, and related Site information to reputable third parties, but these statistics will include no personally identifying information.


Collection of Personal Information


In order to respond to your questions or fulfill your requests, it may be necessary to ask for personal information such as your name, address, e-mail address and telephone number. We may use your personal information


  • to respond to your requests; to maintain accounts and membership records; to provide you with support services in general; to help detect fraud or loss;
  • for security purposes, to help identify you when you telephone us - for example, by asking you for your date of birth or telephone number so that we can avoid disclosing information to a person who is not authorized by you to receive it;
  • subject to your prior agreement, to contact you (including electronic mail) or to telephone you (including text messages) about services or products either from us or from third party suppliers and providers.


If you place an order for a product, request a service or submit content to this Site, we may need to contact you for additional information required to process or fulfill your order and/or request. However, unless compelled by applicable legislation, we will not provide this information to a third party without your permission, except as necessary to process your order or fulfill your requests. You also hereby grant to Lantzerath-Group the right to exchange any information provided by you between Lantzerath-Group's affiliates and our subcontractors within Europe and (subject to Lantzerath-Group's strict compliance with applicable laws) overseas destinations, for the purposes mentioned above. In addition to the personal information that you may provide us, this Site may use technology that lets us collect certain technical information like your Internet protocol address, your computer's operating system, your browser type, traffic patterns and the address of any referring websites.


Disclosure of Information


We will not disclose your personal information to anyone other than Lantzerath-Group companies and other entities who need to know in order to provide support services, benefits, and supply of products and services to you without your consent. Where required or permitted by law, information may be provided to others, such as government authorities. We will not sell mailing lists to third parties for their marketing purposes. Where your personal information is disclosed to third parties to enable them to provide services for or on behalf of, or at the direction of Lantzerath-Group, Lantzerath-Group will take measures to ensure that such third parties comply with Lantzerath Group's privacy policy and that such recipients


  • do not use your personal information other than for the purposes permitted; comply strictly with applicable laws;
  • obtain and process your personal information only on condition that they secure that personal information from an authorised use and adopt and comply with similarly stringent policies and terms on personal information protection and use.


Where you provide personal information in connection with transactions connected with this Site involving payments, Lantzerath-Group may transmit your personal information to third parties who are credit/fraud probability assessment agencies or third parties who are otherwise involved in crime prevention, in order to process the acceptability of your tendered credit card or other payment methods or to combat crime, and/or to credit card and other payment processing agencies. Any personal information transmitted to those third parties may need to be transferred to the United States of America or other places outside the European Economic Area, for processing and related purposes. Some agencies have advised that transmitted personal information will also be used to generate credit, risk or fraud possibility assessments for Lantzerath-Group and other third parties with whom you may enter into transactions.




Please note that while there are always risks associated with providing personal data, whether in person, by phone or over the Internet, and no system of technology is completely safe, "tamper" or "hacker-proof", Lantzerath-Group has endeavoured to take appropriate measures to prevent and minimize risks of unauthorized access to, improper use and the inaccuracy of your personal information. For example, we foresee to use encryption technology when collecting or transferring sensitive data such as credit card information.


Accuracy of collected data


Lantzerath-Group will on its own initiative, or at your request, replenish, rectify or erase any incomplete, inaccurate or outdated personal data retained by Lantzerath-Group in connection with the operation of this Site.


Visitor identification - Cookie


From time to time, we may place information on your computer to allow us to identify you. This information is commonly known as "cookies". By showing how and when our visitors use this Site, this information can help us to improve our Site on a continual basis. We will only use cookies to view information on your hard drive that was put there by a cookie from this Site. The use of cookies is an industry standard and many websites use them. Cookies are stored on your computer and not on this Site and may be a persistent or single session cookie. If you do not wish to receive cookies, or want to be notified of when they are placed, you may set your web browser to do so, if your browser so permits. This Site makes use of cookies for website traffic analysis, anonymous demographic profiling and to identify previous visitors to the Site who have created an on-line portfolio.


Monitoring of Calls


We may monitor and record communications we receive. This may be done to improve the service that we provide, to ensure compliance with our practices and procedures and where, for example, a contract is entered into by that means to provide evidence of the transaction.




This Site is not directed toward, and does not seek to collect any information from or engage in any transactions with persons under the age of 16 ("Children"). As such, no information may be submitted to this Site by Children, and Lantzerath Group requests that minors 16 years of age or older ("Minors") not submit information to this Site without obtaining the consent of a Minor's parent or legal guardian. Additionally, Minors may not make purchases or engage in other legal acts on this Site without such consent, unless permitted by applicable law.




We may change this Privacy Policy, or change, modify or withdraw access to this Site, or the content of these pages at any time with or without notice.